Technical Regulation Meeting for the Quality Certificate of Customer Service Centers "Hayyak"

Meeting

6/15/25

Date

11:00am - 12:00pm

Locaton

Online

Healthcare Council

خدمة البث المباشر للمناسبة ستكون متاحة في حال تم الإعلان عنها في قنوات التواصل الإجتماعي

Goals

Contribute to achieving customer satisfaction.
Contribute to improving the quality of reception and the provision of services to customers by service centers and to dealing with customers professionally.
Contribute to enhancing competition among service centers to obtain a certificate that values service quality.
Contribute to improving the efficiency of employees at customer service centers.
Contribute to improving and shortening service waiting times.

Axles

Presentation of the technical regulation requirements for the Saudi Quality Certificate for Customer Service Centers (Hayyak).
Understanding the requirements and standards of reception quality and their role in improving service quality.
Meeting the necessary needs of customers.
Responding to customers’ desires and expectations and achieving their satisfaction.
Working on continuous development and improvement.