Technical Regulation Meeting for the Quality Certificate of Customer Service Centers "Hayyak" - JCC
Meeting
Technical Regulation Meeting for the Quality Certificate of Customer Service Centers "Hayyak"
6/15/25
Date
11:00am - 12:00pm
Locaton
Online
Goals
- Contribute to achieving customer satisfaction.
- Contribute to improving the quality of reception and the provision of services to customers by service centers and to dealing with customers professionally.
- Contribute to enhancing competition among service centers to obtain a certificate that values service quality.
- Contribute to improving the efficiency of employees at customer service centers.
- Contribute to improving and shortening service waiting times.
Axles
- Presentation of the technical regulation requirements for the Saudi Quality Certificate for Customer Service Centers (Hayyak).
- Understanding the requirements and standards of reception quality and their role in improving service quality.
- Meeting the necessary needs of customers.
- Responding to customers’ desires and expectations and achieving their satisfaction.
- Working on continuous development and improvement.
Speakers
Eng/ Mohammed Bahashwan – Head of the Small and Medium Enterprises Department
Target Group
Private healthcare facilities (hospitals and medical centers)
Organizer
Jeddah Chamber represented by the Healthcare Council in collaboration with the Saudi Standards, Metrology and Quality Organization
Participating Entities
Saudi Standards, Metrology and Quality Organization
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