Improving the experience of beneficiaries of Port Services - JCC
workshop
Improving the experience of beneficiaries of Port Services
4/9/23
Goals
Providing an attractive environment for all logistics companies, importers and exporters, as well as shipping lines through the launch of questionnaires to measure the satisfaction of beneficiaries and overcome all obstacles and address the challenges facing the private sector
Axles
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1. Definition of PNPs (net promotion Score) and the mechanism of questionnaires sent to beneficiaries. 2. Highlight the challenges facing the private sector through the analysis of survey data and comments. 3. Challenges faced beneficiaries related to FASAH platform. |
Speakers
Engineer Hamza Al-Hayani Director of the Executive Department of Customer Experience
Target Group
(Importers, exporters, logistics companies, shipping lines)
Organizer
Jeddah Chamber
Participating Entities
General Authority of ports
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