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Improving the experience of beneficiaries of Port Services

workshop

Improving the experience of beneficiaries of Port Services

4/9/23

Date
1:00PM - 2:15PM
Locaton
Zoom
Logistics Council

Goals

Providing an attractive environment for all logistics companies, importers and exporters, as well as shipping lines through the launch of questionnaires to measure the satisfaction of beneficiaries and overcome all obstacles and address the challenges facing the private sector

Axles

1. Definition of PNPs (net promotion Score) and the mechanism of questionnaires sent to beneficiaries.

2. Highlight the challenges facing the private sector through the analysis of survey data and comments.

3. Challenges faced beneficiaries related to FASAH platform.

Speakers

Engineer Hamza Al-Hayani Director of the Executive Department of Customer Experience

Target Group

(Importers, exporters, logistics companies, shipping lines)

Organizer

Jeddah Chamber

Participating Entities

General Authority of ports

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